Shipping policy
Last updated: [May 2025]
Thank you for shopping with Diana 14k Oro. We’re excited to get your new jewelry into your hands as quickly and safely as possible. Below is everything you need to know about how we ship your order.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays).
Custom or made-to-order pieces may take longer — if so, you’ll receive an estimated timeline at checkout or via email.
Shipping Rates & Delivery Times
We offer standard and express shipping options via trusted carriers (like USPS and UPS). Shipping rates are calculated at checkout based on your location and selected method.
|
Estimated Delivery Time |
Cost |
|
|---|---|---|
|
Standard Shipping (US) |
3–7 business days |
Calculated at checkout |
|
Express Shipping (US) |
1–3 business days |
Calculated at checkout |
|
International Shipping |
7–21 business days |
Based on destination |
Please note: delivery times are estimates and may be affected by holidays, customs delays, or carrier issues.
Order Tracking
Once your order ships, you’ll receive an email with tracking info. Please allow 24–48 hours for tracking to update.
Shipping Insurance
All orders are insured up to $200 via Shopify or the selected carrier. For higher value orders, we may add extra insurance at no cost to you.
Lost or Delayed Packages
If your package is marked as delivered but you haven’t received it, please:
-
Double check your address
-
Look around your delivery area
-
Contact your local post office
Still no luck? Reach out to us at info@diana14koro.com and we’ll do our best to help.
International Orders
Customs fees, duties, and taxes may apply and are the responsibility of the buyer. We are not responsible for delays caused by customs processing.
Address Changes
Entered the wrong address? Email us within 2 hours of placing your order. We cannot guarantee changes after this window.
Questions?
We’re here to help! Contact us at info@diana14koro.com or DM us on Instagram @diana14koro for assistance.