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We are here to assist you with any additional questions or concerns you might have. Your satisfaction and understanding are important to us, and we are committed to providing the best possible support. Thank you ♥️
FAQ
Can I cancel my order?
Once an order is placed, it cannot be canceled. We kindly ask you to carefully review your order before completing the purchase.
Can I return or exchange?
No, Diana 14k Oro does not offer refunds or exchanges. All sales are considered final. We encourage you to thoroughly examine the product images and videos before finalizing your purchase to ensure satisfaction, or to email us before placing an order at info@diana14koro.com
Are all of your pieces solid gold?
Yes, our jewelry is solid gold (10k, 14k, and 18k).
NEVER plated or filled.
What if I have a specific question about an item?
If you require further details about a specific item, feel free to reach out to us via email or Instagram. We are happy to provide you with any additional information you may need.
How can I contact Diana 14k Oro for further details?
You can reach out to us via email at info@diana14koro.com or through our Instagram page. We are always ready to assist you with any questions or concerns you may have regarding your purchase.
How can I ensure the quality of the jewelry before purchasing?
We offer detailed images and videos of our products to help you assess their condition. We recommend examining these visuals closely before finalizing your purchase. Additionally, you can find comprehensive descriptions of each piece. Our customer service team is always available to answer any questions you may have and provide further details about our jewelry.
Furthermore, we take pride in sourcing our jewelry from reputable suppliers who adhere to high standards of craftsmanship and ethical practices. Each item undergoes a thorough quality check before it is listed for sale, ensuring that it meets our stringent criteria.
Rest assured, your satisfaction is our top priority, and we are committed to providing you with a seamless and enjoyable shopping experience.
Does Diana 14k Oro offer international shipping?
we only offer shipping within the US at the moment. For Canada orders, please send us a direct message on Instagram.
How do I know my necklace size?
To find your necklace size:
- Gently wrap a string around your neck.
- Mark where the ends meet and measure the length with a ruler or measuring tape.
- For a choker size, add 2 inches (5 cm) to your neck size.
- For a princess length, add 4 inches.
- For a matinee length,
add 6 -8 inches.
Choker length: Typically, ranges from 14-16 inches (35-41 cm) in length and fits snugly around the neck base.
Princess length: Typically measures 18 inches (46 cm) long and falls below the collarbone.
Matinee length: Approximately 20-24 inches (51-61 cm) in length and rests around the center of the chest.
Opera length: Often 28-36 inches (71-91 cm) long and hangs below the bust or at the sternum..
Please note that this is a general guide and may vary based on height and body type.
Hollow vs Solid ?
Hollow gold jewelry means there's empty space inside it, while solid gold jewelry is completely solid throughout. They are both made of 100% real gold but hollow gold jewelry requires less gold to produce the same piece of jewelry made of solid gold.
knowing whether you have solid gold or hollow gold jewerly is important for multiple reasons. while the general care is the same because they are both made of gold, hollow gold is more prone to damage so it needs to be treated more gently.
solid gold jewelry will be more valuable than hollow gold.
Please be gentle with your hollow gold
Gold care
Is it okay to sleep wearing jewelry?
It is best to remove it before going to sleep, to ensure the longevity of your pieces. Especially considering it is fine jewelry.
Additionally, storing your jewelry in a soft, fabric-lined box or a pouch can prevent scratches and tarnishes. Avoid exposing your pieces to harsh chemicals such as perfumes, lotions, and cleaning products, as these can cause damage over time. Regular cleaning with a gentle solution and a soft cloth will keep your jewelry looking its best. By taking these simple steps, you can enjoy your cherished items for many years to come.
Swimming at the Beach or Pool with Jewelry: Is it Safe?
- Sand vs. gold? Gold might just end up with a scratchy surprise
- Chlorine and colored stones? Not the best pals. and prolonged exposure might impact the gold alloy
To be cautious, it's best to take off your jewelry before swimming.
Can I shower with jewelry on?
Showering with solid gold jewelry is generally safe, But the shine of the jewelry may be impacted by soap residue.
Gemstones, enamel, pearls or delicate jewelry may not fare well in water.
Simple SOLID gold pieces can handle showers but should be wiped dry afterward.
Chlorine can damage gold, so avoid wearing it in pools.
Regular care
Exposure to beauty products and household chemicals can gradually harm solid gold jewelry. To preserve the beauty of your gold pieces, regular maintenance is crucial. Here are some tips to help you care for your gold jewelry:
- Clean your jewelry by using a mix of Dawn dish soap and warm water.
- Gently scrub with a soft toothbrush to remove any accumulated dirt or oil.
- Rinse with water to remove any remaining soap residue.
- Gently pat dry using a lint-free cotton cloth.
- For extra sparkle, polish gently with a jewelry polishing cloth specifically designed for gold.
Avoid using paper towels or tissues as they may have fibers that could scratch the gold's surface.
Refrain from using an ultrasonic cleaner on pearls, enamel or colored gemstones to preserve their quality.
Storing your gold jewelry properly is another key aspect of maintenance. Keep each piece in a separate soft cloth pouch or a lined jewelry box to prevent scratches and tangling.